Monthly Archives: May 2011

Immediate Results vs. Fixing the Root {0}

In my current job we are working towards finding the balance between creating results that we can see in metrics and getting to the root of an issue


Facetime Lies {2}

When I first started at my current job, I recieved a work phone. It was an iphone, and while I swore that I would never go over to that cell company(yeah, you know the one)